This Refund Policy explains when and how you can request a refund for purchases made on The Curator (Lisaiceland.com), including monthly and yearly subscriptions, and one-time top-ups. Because every AI turn, voice minute, image generation, and export incurs real third-party compute cost the moment it is used, all refunds are calculated on a usage-deduction basis: we refund the unused portion of what you paid, not the consumed portion.
1. The Usage-Deduction Principle
When you request an eligible refund, we compute it as:
Refund = Amount paid − (turns used × per-turn rate) − (premium voice minutes × per-minute rate) − (image/video generations × per-asset rate) − payment processor fees actually incurred
Per-unit rates reflect our real upstream AI, voice, and infrastructure costs and are listed on the pricing page. If your consumed usage already meets or exceeds what you paid, the refund is zero — but your account stays active for any remaining paid term. We never charge you more than you paid; usage-deduction can only reduce a refund, never create a debt.
2. 7-Day Money-Back Guarantee (First-Time Subscribers)
First-time subscribers may request a refund within 7 days of the initial charge. If you have used less than 20% of your plan's monthly turn allotment (and no premium voice / image generation), we issue a full refund, no questions asked. Beyond 20%, the usage-deduction formula in §1 applies. This guarantee applies once per customer, per lifetime.
3. Monthly Subscriptions
Outside the 7-day window, monthly charges are non-refundable because the plan's compute capacity is reserved for the full month. You may cancel anytime from Account settings; cancellation stops the next renewal and access continues until the end of the current billing period.
4. Yearly Subscriptions
Yearly subscriptions are eligible for a pro-rated refund within 30 days of the initial charge using the usage-deduction formula in §1, plus a pro-rata credit for the unused months. After 30 days, yearly plans are non-refundable but remain active until the end of the billing year. Example: on a $120/yr plan after 18 days with 200 turns used at $0.02/turn → refund ≈ $120 − $4 (usage) − ~$4 (processor fee) − pro-rata for the elapsed period.
5. Top-Ups (One-Time Turn Packs)
Top-ups are refundable on a per-unused-turn basis within 14 days of purchase. Refund = (unused turns ÷ total turns in pack) × amount paid − processor fees. Consumed turns are non-refundable. Unused top-up turns do not expire and roll over indefinitely if you choose to keep them instead of refunding.
6. What Counts as "Used"
- Turns: any AI chat response delivered to you (including errors caused by your input or upstream model refusals once a token cost was incurred).
- Premium voice minutes: any neural TTS playback longer than 3 seconds.
- Image / video generations: any asset successfully returned to your session.
- Not counted (always refundable): turns lost to confirmed platform outages, duplicate charges, accidental double-clicks producing identical adjacent turns within 5 seconds, and empty responses caused by our infrastructure.
7. Duplicate or Erroneous Charges
If you were charged twice for the same purchase, or charged after cancellation, contact us within 60 days via the contact page with your transaction reference and we will issue a full refund (no usage deduction) within 5–10 business days.
8. Service Outages
If The Curator experiences a verified outage of more than 24 consecutive hours during a billing period, we issue a pro-rated account credit equal to the affected days, or a cash refund on request — without usage deduction for the outage window.
9. Abuse & Fair-Use Limits
We reserve the right to deny refunds where there is evidence of abuse: repeated refund-after-heavy-use cycles, shared accounts exceeding fair-use, scraping, chargeback fraud, or violations of our Terms of Service. We will always explain the reason in writing.
10. How to Request a Refund
Email us via the contact page with:
- The email address on your account
- The transaction date and approximate amount
- A short reason (optional — it helps us improve)
We reply within 2 business days with the calculated refund amount (showing the usage breakdown) before processing. Approved refunds post within 5–10 business days to the original payment method.
11. Chargebacks
Please contact us before initiating a chargeback — we can almost always resolve billing disputes directly and faster than your bank. Accounts with unresolved chargebacks may be suspended pending review.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be announced on this page with an updated effective date and apply only to purchases made after the change.
13. Contact
Questions about a refund? Reach us via the contact page.